Ordering & Payment
How do I place an order?
Shopping with us is easy! Just browse for your favorite styles, add them to your cart, and head to checkout. Once your order is confirmed, you’ll receive a confirmation email with all the details.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and most popular digital wallets.
How do I know when my order ships?
You’ll receive an email confirmation with your tracking number once your order ships. You can also check your order’s progress on the Order Status page.
Can I cancel or change my order after placing it?
We’ll do our best to help, but cancellations and changes are only possible before your order leaves our facility. Please email us right away at support@theprofeet.com so we can try to catch it in time. Once an order has shipped, it can no longer be modified.
Shipping & Delivery
How long will it take to get my order?
Most orders are processed within 1–2 business days. Orders placed before 3:00 PM EST (Monday–Friday) will usually ship the same day. Standard shipping usually takes 1–5 business days, depending on your location. Expedited options are available at checkout.
How can I track my order?
You’ll receive a tracking number by email once your order ships. You can also track your package anytime on the Order Status page.
Do you offer international shipping?
Currently, we only ship within the United States.
Can I ship my order to someone else?
Yes. During checkout, you’ll be able to enter a shipping address that’s different from your billing address.
Do you offer free in-store pickup?
Yes, free in-store pickup is available for customers near our store in Hinesville, GA.
Do you ship to P.O. Boxes or APO/FPO addresses?
Yes. Orders going to P.O. Boxes or Military APO/FPO addresses are shipped via USPS.
Please note: express shipping is not available to these locations.
Returns & Exchanges
What is your return policy?
Unworn items can be returned within 30 days of delivery for a refund. Items must be in original condition with tags attached and in the original shoebox/packaging. Customers are responsible for return shipping costs. For full details, see our Return Policy.
How do I start a return?
To begin a return, just follow these simple steps to submit a return request:
- Go to the Returns link in our website footer or log in to your account.
- Enter your email address and click Continue.
- Enter the six-digit code we email you to log in.
- Click Request return on the order and items you’d like to return.
- Choose a return reason and add a note detailing any specific issues.
- Click Request return to submit.
After submitting, you’ll receive email updates:
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Return request confirmation (immediately after submitting).
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Return request approved (includes your return label and instructions).
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Return request declined (explains why your request wasn’t accepted).
Once your return is approved and the item arrives back to us, you’ll get a refund notification when it’s processed.
Do I need an account to request a return?
No. Even if you checked out as a guest, you can still request a return. Just log in to the customer account portal using the same email address you used at checkout. We’ll send you a six-digit code by email — once you enter it, your order will be linked to your account so you can submit your return request.
Can I exchange an item?
We don’t process direct exchanges. If you’d like a different size or style, please return your item for a refund, then place a new order.
How will I be refunded?
Refunds are issued to your original payment method for the item(s) returned plus any applicable tax. Original shipping fees are not refundable.
How long does it take to process a return?
Once we receive your return, please allow 3–5 business days for inspection and processing. Refunds may take another 3–5 business days to appear in your account depending on your bank.
Can I return an online purchase in-store?
Yes. Online orders may be returned in-store at our location in Hinesville, GA.
Can I return an in-store purchase online?
No, in-store purchases must be returned in-store.
Products & Sizing
How do I know what size to order?
Sizing can vary by brand, so check the size guide on each product page. If you’re unsure, reach out to our team for advice.
Are your products authentic?
Yes. At Pro Feet, every product we sell is 100% authentic, brand new, and shipped in original packaging.
In-Store Only Products
Why can’t I buy some products online?
Some brands only allow us to sell their products in-store. For example, Nike and Jordan require in-store purchases, which is why you can browse their styles online but can’t check out on our site.
If you see something you like, visit us in Hinesville, GA to try it on and take it home. Our in-store selection changes often, and popular sizes don’t last long, so check back regularly and stop in before they’re gone.
Other Questions
Do I need an account to shop with you?
No. You can check out as a guest, but creating an account lets you track orders, save favorites, and check out faster next time.
What if something’s wrong with my order?
If your order arrives with a wrong or missing item, please contact us at support@theprofeet.com within 7 business days. Including photos (if available) will help us quickly understand and resolve the issue.
If your order arrives damaged, keep all contents (including the box) and contact us within 7 business days at support@theprofeet.com so we can help file a carrier claim.
How do I find a missing package that shows as delivered?
- Verify your shipping address.
- Check for delivery notices or around your property.
- See if someone else accepted the delivery.
- Wait 36 hours (sometimes packages are marked delivered early).
- If still missing, file a lost/stolen report with UPS or USPS.
What do I do if my package is stolen after delivery?
If you suspect theft, contact the police and file a report. Also, file a lost/stolen report with the carrier. Unfortunately, Pro Feet cannot be held responsible for packages after they’re transferred to the carrier.
Still Need Help?
We’re always happy to chat! If your question didn’t get answered here, contact us through our Contact Us page or email us at support@theprofeet.com.
