Shipping policy
Shipping Policy – Pro Feet
Effective Date: September 5, 2026
At Pro Feet, we do our best to get your order to you quickly, securely, and affordably. Below is a quick overview, followed by our full Shipping Policy.
Quick Overview
Processing & Shipping: Orders placed before 3:00 PM ET, Monday through Friday, typically ship the same day. Otherwise, orders are generally processed and shipped within 1–2 business days.
Delivery Time: Standard shipping typically arrives within 1–7 business days, depending on the shipping method and destination. Expedited shipping usually arrives within 1–3 business days.
Shipping Region: We currently ship within the United States, including Puerto Rico.
Shipping Discount: Qualifying orders of $100 or more may receive $10 off eligible standard shipping. Weight and shipping-method restrictions apply.
Return Shipping: Customers are responsible for return shipping costs for standard returns. Approved returns must be shipped within 14 calendar days of approval. See our Return Policy for complete return requirements.
In-Store Pickup: Free in-store pickup is available at our Hinesville, Georgia location.
Order Processing
Orders are typically processed and shipped within 1–2 business days, excluding weekends and holidays.
Orders placed before 3:00 PM ET, Monday through Friday, typically ship the same day. Orders placed after 3:00 PM ET may be processed the next business day. This preserves the same processing structure from the prior policy.
You’ll receive a shipping confirmation email with tracking information once your order ships.
Delivery Times
Standard Shipping: Typically 1–7 business days, depending on the shipping method and destination.
Expedited Shipping: Typically 1–3 business days.
Delivery estimates begin once your order has been handed to the carrier. Delivery dates are estimates, and Pro Feet cannot guarantee carrier delivery times.
Weather, carrier delays, holidays, and other circumstances outside our control may affect delivery times.
Tracking Your Order
You’ll receive a tracking number by email once your order ships.
You can also track your order through the Order Status page or through the Shop app for real-time updates.
Shipping Costs
Shipping costs are determined at checkout based on order weight and the applicable shipping method.
Orders weighing less than 7 lbs are charged carrier-calculated shipping rates based on factors including package weight, size, destination, and selected service.
Larger orders are charged the following flat standard shipping rates:
- 7–13.99 lbs: $28.00
- 14–19.99 lbs: $48.00
- 20–29.99 lbs: $75.00
These rates help account for the larger packaging and, in some cases, multiple cartons required to ship heavier orders.
Any applicable taxes will be added at checkout.
Shipping fees are non-refundable unless the carrier fails to deliver your order due to their error.
Customers are responsible for return shipping costs for standard returns.
Shipping Discount Offer
Qualifying U.S. orders with a cart subtotal of $100 or more may receive $10 off eligible standard shipping.
The discount currently applies to qualifying orders weighing 6.99 lbs or less and to eligible standard shipping methods displayed at checkout.
If the eligible shipping charge is less than $10, the discount will reduce the shipping cost to $0. If the eligible shipping charge is more than $10, the customer is responsible for the remaining balance.
Additional Notes
- Orders must ship within the United States to qualify.
- The offer applies only to eligible standard shipping methods and may not apply to every shipping option displayed at checkout.
- Orders weighing 7 lbs or more, oversized orders, and orders requiring special handling may not qualify.
- Expedited shipping methods are not included.
- Qualification is determined automatically at checkout.
- Pro Feet reserves the right to modify or discontinue promotional shipping offers at any time.
In-Store Pickup
Free in-store pickup is available at our Hinesville, GA location.
Select In-Store Pickup at checkout when available.
You’ll receive an email notification as soon as your order is ready for pickup.
Please bring your order confirmation email with you when picking up your order.
Shipping Restrictions
United States Only: We currently ship within the United States, including Puerto Rico. International shipping is not currently available.
P.O. Boxes and APO/FPO Addresses: Orders shipping to P.O. Boxes or military APO/FPO addresses are shipped via USPS. Express shipping may not be available to these addresses.
Certain oversized, unusually heavy, or restricted items may have limited shipping options.
Damaged, Lost, or Stolen Packages
If your order arrives with a wrong or missing item, please contact us at support@theprofeet.com within 7 business days. Photos of the item and packaging are helpful and may speed up resolution.
If your order arrives damaged, keep all contents, including the shipping box and packaging, and contact us within 7 business days so we can help file a carrier claim.
If tracking shows your order as delivered but you cannot locate it, please check around your delivery area, with neighbors, and with the carrier. In some cases, packages may be scanned as delivered before they physically arrive.
If the package still has not arrived after 36 hours:
- Confirm that the shipping address on your order is correct.
- Check around your delivery area again, including front, side, and back doors, garage, mailbox area, and any delivery notices.
- Contact or file a lost/missing package claim with the carrier using your tracking number.
- If you believe the package was stolen, please consider filing a police report.
Pro Feet cannot automatically assume responsibility for packages after they have been transferred to the carrier or marked as delivered. However, we will work with you and the carrier to help investigate and pursue a claim when appropriate.
Filing Shipping Claims for Lost or Damaged Packages
Pro Feet can file claims directly with shipping carriers such as UPS, USPS, and FedEx when packages are reported as lost, damaged, or missing.
What Filing a Claim Means
- We submit a formal request asking the shipping carrier to investigate the shipment.
- The carrier reviews tracking data, delivery records, and any supporting documentation.
- Claims are typically processed within 7–10 business days, although processing times vary by carrier.
- If a claim is approved, the carrier may reimburse Pro Feet for the shipment value up to the applicable coverage limit. We will then use the reimbursement, when appropriate, toward resolving the order through a refund, replacement, or store credit.
Coverage Limits
Most carriers include some level of basic shipment coverage. Additional shipping insurance may be purchased at Pro Feet’s discretion for select higher-value shipments.
Insurance needs are evaluated on a case-by-case basis depending on order value and product type.
When We May File a Claim
A carrier claim may be appropriate when:
- Tracking shows delivered, but the customer reports non-receipt after reasonable search efforts.
- The package is confirmed lost or significantly delayed beyond the carrier’s expected delivery timeframe.
- The package arrives visibly damaged.
Refunds, Replacements, and Resolutions
Once a shipping claim is resolved, we evaluate each situation individually to determine the appropriate next step, which may include a refund, replacement, or store credit.
Packages marked as delivered are not automatically eligible for reimbursement, but we will work with the customer and carrier to investigate eligible issues through the claims process.
Contact Us
If you have questions about shipping or need help with an order, please contact us through our Contact Us page or email:
Effective Date: 10/13/26
