Return policy
Pro Feet
We want you to love your purchase. If something doesn’t work out, we’ve made it simple to send your items back. Below is a quick overview, followed by our full Return Policy.
Quick Overview
Return Window: Items can be returned within 30 days of delivery.
Condition: Must be unworn, unwashed, in original packaging, with all tags attached.
Refunds: Issued to your original payment method (minus shipping fees).
Exchanges: We don’t process direct exchanges. Please return your item and place a new order.
Return Shipping: A return label is provided after approval; the cost of return shipping is deducted from your refund.
How to Start a Return: Use the Returns link in the footer or your customer account.
Eligibility for Returns
To qualify for a refund, returned items must be:
- Unworn (aside from briefly trying them on indoors).
- Free from stains, scuffs, tears, or odors.
- In the original packaging, with all tags and included materials, in sellable condition (no tape, labels, dents, tears, or damage).
- Shoes must be shipped back in a carton — not just the shoebox.
Items that don’t meet these standards will not be accepted. If a return is rejected, you’ll be responsible for shipping costs if you’d like the item sent back, or it will be considered forfeited.
How to Start a Return
To begin a return, follow these steps to submit a Return Request:
- Click on the Returns link in our website footer or sign in to your account.
(Or, click here) - Enter your email address and click Continue.
- Enter the six-digit code we email you to log in.
- Click Request return on the order and items you’d like to return.
- Choose a return reason and add a note detailing any specific issues.
- Click Request return to submit.
You’ll receive an email confirmation that we received the request.
After we review your request, you’ll receive one of these two emails:
- Request approved.
- Request declined (with a message explaining why).
Once your request is approved, we'll send you a return label & instructions.
After we receive and inspect your return, you’ll receive a refund notification when your refund has been processed.
If you prefer to use your own carrier and label instead of the provided label, you may do so—just follow the shipping instructions and use a trackable service.
Refunds
Refunds are issued to your original payment method.
Refunds include the cost of the item(s) plus applicable tax.
Original shipping fees are non-refundable.
Please allow 3–5 business days for processing after your return arrives. Depending on your bank, it may take another 3–5 business days for funds to appear.
Exchanges
We don’t offer direct exchanges. If you’d like a different size or style, please return your item for a refund or store credit, then place a new order.
Color Disclaimer
Product photos are taken to best represent the true color of our items. However, colors may appear differently depending on your screen. Because of this, we cannot provide free returns for minor color differences.
If you believe the product looks significantly different than advertised, please send a photo of the product via email to us at support@theprofeet.com and let us know in the note section of your return request that you did so.
In-Store vs. Online Purchases
In-store purchases: must be returned in-store. We cannot accept mailed returns for in-store purchases.
Online purchases: may be returned in-store at our Hinesville, GA location or by mail through our return portal.
Damaged or Incorrect Orders
If your order arrives with a wrong or missing item, please contact us at support@theprofeet.com within 7 business days. Including photos (if available) will help us quickly understand and resolve the issue.
If your order arrives damaged, keep all contents (including the box) and contact us within 7 business days at support@theprofeet.com so we can help file a carrier claim.
If tracking shows your order as delivered but you cannot locate it, please check around your delivery area, with neighbors, or with your carrier. Sometimes packages are scanned as delivered up to 36 hours before arrival.
Unfortunately, Pro Feet cannot be held responsible for packages after they’re transferred to the carrier.
Responsibility for Returns
Customers are responsible for return shipping costs. If your return is approved through our portal and you choose to use the prepaid return label we provide, the cost of that label will be deducted from your refund.
If you prefer, you may ship your return using your own carrier and label instead—no return shipping fee will be deducted from your refund in that case. If you use your own label, you’re responsible for all shipping charges and we strongly recommend using a trackable service.
Pro Feet is not responsible for return packages that are lost, damaged, or stolen in transit. Using a tracked shipment and packing your return securely helps ensure it arrives safely.
We want your shopping experience at Pro Feet to be smooth and enjoyable. Just make sure your items meet our return guidelines and follow the steps above—we’ll take care of everything to make the process super quick and easy for you!
If you still have questions, please visit our FAQ page
or reach out to us on our Contact Us page or via email at support@theprofeet.com.
Effective Date: 1.17.26
