Shipping Policy


At Pro Feet, we do our best to get your order to you quickly, securely, and affordably. Below is a quick overview, followed by our full Shipping Policy.

Quick Overview

Same-Day Shipping: Orders placed before 3:00 PM EST, Monday through Friday, typically ship the same day.

Processing Time: Orders are processed and shipped within 1–2 business days.

Delivery Time: Standard shipping typically arrives within 1–5 business days. Expedited shipping usually arrives within 1–3 business days.

Return Shipping: Customers are responsible for return shipping costs for standard returns.

Shipping Region: We currently ship only within the continental United States.

In-Store Pickup: Free in-store pickup is available in Hinesville, GA.

 


Order Processing

Orders are typically processed and shipped within 1–2 business days (excluding weekends and holidays).

Orders placed before 3:00 PM EST (Monday–Friday) ship out the same day. Orders placed after 3:00 PM EST may be processed the next business day.

You’ll receive a shipping confirmation email with tracking information once your order ships.


Delivery Times

Standard Shipping: 1–5 business days, depending on location.

Expedited Shipping: Typically arrives within 1–3 business days.

Delivery estimates begin once your order has been handed to the carrier. Please note that Pro Feet cannot guarantee carrier delivery times.


Tracking Your Order

You’ll receive a tracking number by email once your order ships. You can also track your order anytime on the Order Status page.


Shipping Costs

Shipping costs are calculated at checkout based on package weight, size, and destination.

Any applicable taxes will be added at checkout.

Shipping fees are non-refundable, unless the carrier fails to deliver your order due to their error.

Customers are responsible for return shipping costs for standard returns.


In-Store Pickup

Free in-store pickup is available at our location in Hinesville, GA.

  1. Select In-Store Pickup at checkout.

  2. You’ll receive an email notification as soon as your order is ready for pickup.

  3. Please bring your order confirmation email with you when picking up your order.

 

Shipping Restrictions

  • International Shipping: We currently ship only within the United States.

  • P.O. Boxes and APO/FPO Addresses: Orders to P.O. Boxes or Military APO/FPO addresses are shipped via USPS. Express shipping is not available to these addresses.


Damaged, Lost, or Stolen Packages

If your order arrives with a wrong or missing item, please contact us at support@theprofeet.com within 7 business days. Including photos (if available) will help us quickly understand and resolve the issue.

If your order arrives damaged, keep all contents (including the box) and contact us within 7 business days at support@theprofeet.com so we can help file a carrier claim. 

If tracking shows your order as delivered but you cannot locate it, please check around your delivery area, with neighbors, and with your carrier. Sometimes packages are scanned as delivered up to 36 hours before arrival. So, if it’s been less than that, please allow a little more time.


If it still hasn’t shown up, here are the next steps:

1. Confirm the shipping address on your order is correct.

2. Check around your delivery area again (front/side/back door, garage, mailbox area) and look for any delivery notice.

3. The next step is to file a lost/stolen package claim with the carrier using your tracking number.

4. If you believe the package was stolen, please also file a police report.

Unfortunately, Pro Feet cannot be held responsible for packages after they’re transferred to the carrier.

However, we will work with you and the carrier to help investigate and pursue a claim when appropriate.



Filing Shipping Claims for Lost or Damaged Packages

We can file claims directly with the shipping carrier (UPS, USPS, FedEx, etc.) when packages are reported as lost, damaged, or missing.


What filing a claim means:

  • We submit a formal request to the shipping carrier to investigate the issue.

  • The carrier reviews tracking data, delivery records, and any supporting documentation we provide.

  • Claims are typically processed within 7–10 business days, though timelines vary by carrier.

  • If approved, we receive reimbursement from the carrier for the shipment value (up to the coverage limit). We will then use this reimbursement amount to resolve the issue appropriately, including a refund, replacement, or store credit.


Coverage limits:

  • Most carriers include basic coverage (for example, UPS and FedEx often include up to $100).

  • Additional shipping insurance may be purchased at our discretion for select high-value shipments.

  • We evaluate insurance needs on a case-by-case basis depending on order value and product type.


When we file claims:

  • Tracking shows delivered but the customer reports non-receipt after reasonable search efforts.

  • The package is confirmed lost or significantly delayed beyond carrier estimates.

  • The package arrives visibly damaged.


Refunds, Replacements, and Resolutions

Once a claim is resolved, we evaluate each situation individually to determine the appropriate next step (refund, replacement, or store credit). Please note that we are not automatically liable for packages once they are marked as delivered by the carrier, but we work diligently to resolve these issues through the claims process.



Contact Us

If you have questions about shipping or need help with your order, you can reach us through our Contact Us page or by email support@theprofeet.com.

Effective Date: 3/09/26